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Onsite Supervisor - Kenilworth

Wesco Aircraft is a dynamic, global company looking for enthusiastic team members to support our vision: To generate value in everything we do every day as a highly engaged team delivering the best customer experience. We invest in our employees, providing outstanding opportunities for career progression and personal development.
Wesco Aircraft is one of the world's leading distributors and providers of comprehensive supply chain management services to the global aerospace industry, based on annual sales. Our services range from traditional distribution to the management of supplier relationships, quality assurance, kitting, just-in-time delivery, chemical management services, third-party logistics or fourth-party logistics and point-of-use inventory management. We offer one of the world's broadest portfolios of aerospace products, including C-class hardware, chemical and electrical and comprised of more than 565,000 active stock-keeping units. Wesco Aircraft has more than 2,900 employees across 58 locations globally with net sales of $1.4 billion in 2017.
SUMMARY:
The Supervisor, Onsite is accountable for representing Wesco Aircraft at customer production sites, interacting and coordinating directly with the customer representatives and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. The JIT Onsite Supervisor may be required to travel/drive from customer site-to-site, as needed.
The Supervisor, Onsite is responsible for communicating all relevant program information to the Program Manager including, but not limited to, notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and communicating opportunities to provide additional value-added services for increased customer satisfaction and program profitability.
DUTIES AND RESPONSIBILITIES:
Supervise the daily activities of on-site staff to ensure a high-level of service to customers; ensuring the on-site staff works well as a team; direct employees toward goals and objectives
Lead by example and provide strong supervisory support and guidance to on-site teams, offering effective service guidelines, clear work instructions, represent Wesco's vision, values and objectives in all job-related activities, sustain excellent customer relationships
Maintain strong knowledge of Wesco products, services, quality requirements, customer plans and specifications
Continuously promote and maintain positive working relationships with customers and associates on-site, ensuring all opportunities to provide value-added services to customers are communicated to Program Managers for follow up
Perform daily bin maintenance, including Bin Scanning, Bin Replenishment, FOD Removal, within customer specifications and requirements, in coordination with JIT Onsite Inventory Clerks, if applicable
Proactively initiate or respond efficiently to daily customer requirements, with the Contract Administrator, Production Floor Supervisors and other relevant Functional Area Managers, to facilitate needs
Attend Shortage, Planning and Development Meetings, as required, to provide accurate and current status on critical parts to customer management team
Report onsite quality assurance issues and forward to the Program Manager and or Quality Manager for resolution
Communicate or report relevant program information (i.e., critical stock outs) to Program Managers immediately
Assist the Program Manager in determining new bin set-ups, size and locations
Identify part usage issues to the Program Manager and Customer Contract Administrator
Be accountable for good housekeeping within the onsite work environment
Actively seek and recommend process improvements to Program Managers, to increase efficiency and accuracy
Accommodate Special Requirements which may be established by the Program Manager, including but not limited to work schedule changes, required overtime, working holidays, and weekends, as needed
Adhere to all customer site safety and security policies and procedures, and local laws or regulations, as applicable
Attend regularly scheduled customer or company-sponsored meetings and/or training, as required
Travel/drive from customer site-to-site, as necessary
Monitor employee performance and prepare performance appraisals
Approve and sign bi-weekly employee time sheets and/or e-time records as applicable
Assist Program Manager in new implementation projects
REQUIREMENTS:
High school diploma. Some college or college degree is preferred, within the required or a closely related field
Minimum of 3 years relative JIT, VMI or 3PL experience, within the aerospace industry
Excellent, proven customer service and interaction skills, with direct customer and supplier contact
Demonstrated ability to serve as liaison and/or as a trained and reliable company representative, with positive results
Excellent organizational and time-management skills
Clear and accurate data entry and documentation skills
Strong follow-through and perseverance to handle multiple tasks simultaneously
Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
Ability to be detailed oriented and perform in-depth research, if required
Ability to be cross-trained in multiple critical areas of the department
Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
Must be open to schedule demands changes and demands, per customer needs
Must have the ability to travel/drive from customer site-to-site, as necessary
Must have and maintain own/reliable transportation and company-approved driving record
BENEFITS:
Wesco is proud to offer a broad range of benefits and options. You can choose from a number of plans including medical, dental, vision, life and disability insurance and voluntary supplemental programs. All full-time employees are eligible for benefits coverage.
This position requires use of information which is subject to compliance with the International Traffic in Arms Regulations (ITAR). To conform to U.S. Government export regulations/ITAR, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Wesco Aircraft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
To apply, please email your resume to: careers@wescoair.com

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