UX Research Director

What you'll do: Facilitate the markets through the process of identifying user needs, mapping user journeys and developing a vision for the ideal experience by researching, conceiving, sketching, prototyping and user-testing experiences for digital engagement and solutions Work closely with market agile teams to translate concepts into user flows, wire frames, mock-ups and prototypes that lead to intuitive user experiences Working with selected agencies and the local market teams, provide advice and support in the design and delivery of wire frames, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces Identify design problems and devise elegant solutions Help global markets make strategic design and user-experience decisions related to core, and new, functions and features. Support global markets to take a user-centered design approach and rapidly test and iterate campaigns and solutions Collaborate with other team members and stakeholders across the Digital Center of Excellence to ensure the latest thinking on digital design is incorporated into the DX Resources available to market Qualifications Education Minimum Requirement:   Bachelor's degree Required Experience: Must be strategic and innovative with a passion for design, technology and branding. Experience designing applications, experiences, websites, products and services that balance user needs, business objectives and technological constraints Pivots when needed and possesses a positive attitude in a fluid work environment Ability to meet deadlines while managing multiple projects Self-organized and structured, with the ability to define your own tasks Someone who is intensely collaborative, and can balance gaining buy-in with an ability to decide what is right for their project Strong influencing, negotiation and communication skills (written, verbal, presentation) with the ability to be a thought partner/coach to clients and internal team Experience mentoring designers and other members of a cross-functional team Experience with Agile development processes and methodologies An incredibly passionate, curious and creative problem solver who can look for trends and new technologies to enhance our digital customer experiences Required Skills: Ability to lead, design and produce a range of creative marketing projects Firm understanding of design frameworks, tools and methodologies Must be results-driven, proactive, innovative, solutions-oriented, curious, and inspiring Must possess flexibility of thought (move seamlessly from big- picture strategy to flawless detailed execution) Good presentation, negotiation and communication skills (verbal and written) Interaction and Visual design skills, including use of a diverse set of software such as Adobe CS, Sketch, OmniGraffle Knowledge of rapid prototyping tools such as Balsamiq, UX Pin and Invision. Plus experience running remote and in-person user testing and social media listening Expertise in information architecture and user-centric design principles Skilled in computer applications / web production, image handling, publishing and design, illustration, presentation preparation, animation, web interaction, and/or other state-of-the-art applications GLO001397
Salary Range: NA
Minimum Qualification
Not Specified years

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