Systems Specialist ( CRM )

What will you be doing?  The job responsibilities of the System Specialist include the following: o Accountable for MS Dynamics 365 for Sales ongoing maintenance, upgrades, end user access, and configuration. (While MS Dynamics experience is preferred, client will also consider other CRM environments, understanding of how financials operate, their interdependence etc. is most important.) o Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution, and implementation of business applications. o Work with Director of Business Systems to analyze and validate the business needs of project stakeholders. o Complete applicable project-related documentation, including; design specifications, application test plans, test cases and scripts, and provides criteria for Instructional Design  o Perform impact analysis of changes to an application or technology platform. o Manage small to medium-sized solutions, such as; minor enhancements, reports development, and application of hot fixes for MS Dynamics. o Works closely with the Applications Support, Service Delivery Management, and other Application Management teams to ensure the business systems and system implementations are supported appropriately. o Participate in Project Intake Phase to help develop appropriate time and cost estimates for discovery and high-level requirements definition. o Contribute to the technology roadmap for selected business applications and systems. What do we require from you? o Minimum 3+ years of IT background, including hands-on experience with one or more CRM tools such as Dynamics CRM, Dynamics 365, Salesforce, Infusionsoft, Oracle NetSuite, ConnectWise, etc. o Strong business analysis skills and understanding of make-to-order manufacturing & sales. o Excellent written & verbal communication skills, with the ability to effectively convey technical concepts to both a variety of business stakeholders and technical staff within the organization. o Proficiency with web technologies such as C#, HTML, CSS, Javascript and XML is preferred o 4-year degree in Business, MIS, or related field is required But wait, there's more! o Collaborative work environment o Committed to the career development and education of our team o Comprehensive competitive benefits package o Named as one of 50 Most Admired Companies in 2017 by Silicon Review o 2017 Mega-Integrator  o #2279 Inc. Magazine's 36th Annual List of America's fastest-growing private companies. 309
Salary Range: NA
Minimum Qualification
Less than 5 years

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