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Desktop Support Technician - Kenilworth, NJ

What will you be doing?

The job responsibilities of the Desktop Support Technician include the following:
Triage and assess all issues being assigned to you (via ticketing system, email, phone, in person)
Maintain solutions for common issues to ensure they are current and document new solutions as needed
Prioritize and manage workload through the company s ticketing system in order to meet personal and team service level commitments.
Ensure reported issues are resolved in a timely fashion
Provide Technical support to customers and personnel for company systems and products as needed
Create test scenarios to verify problems
Assist with quality assurance and testing procedures
Setup and breakdown of IT Systems
Recognize trends with RMAs and coordinate a response with IT Engineering
Configure various IT devices (PCs, UPS, Media Player, Routers, Set Top Boxes) following set procedures
Utilize Mass Duplication Tool such as WDS, Ghost, Clonezilla, scripting to work efficiently
Assist with Warehouse and shipping tasks as needed


What do we require from you?
Previous Experience troubleshooting Windows Environments (XP, Vista, 7, 8, 10)
Strong understanding of PC Internal Components
Ability to use various PC takeover technologies such as Teamviewer or Remote Desktop
Troubleshoot hardware and software issues
Strong Knowledge of Office 365 and Office Suite
Excellent Troubleshooting Skills and Logic
Excellent computer skills including Microsoft Word, Excel and the aptitude for learning new software and hardware
Excellent communication skills, both verbal and written
Must be high energy, analytical, detail oriented with a focus on customer service
Friendly, service-oriented attitude
After hours support as required to meet client and company needs
Local Travel as needed up to 10%
Experience in a technical support position a plus
Preferred Experience:
Knowledge of a Scripting language, specifically in automation of task or installation
Previous Experience with a Linux OS (Ubuntu)
Knowledge of AV systems
Previous MSP experience
3rd party Technical Certifications (Cisco, Microsoft, VMWARE, etc.)
Microsoft SQL or MySQL Experience
Microsoft Office 365
Connectwise
Labtech RMM
Understanding of Multicast
But wait, there s more!
Collaborative work environment
Committed to the career development and education of our team
Comprehensive competitive benefits package
Named as one of 50 Most Admired Companies in 2017 by Silicon Review
2016 Integrator of the Year
#2279 Inc. Magazine s 36th Annual List of America s fastest-growing private companies




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