Bristol Myers Squibb
Working with UsChallenging.
Meaningful.
Life-changing.
Those aren't words that are usually associated with a job.
But working at Bristol Myers Squibb is anything but usual.
Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more:
careers.
bms.
com/working-with-us.
Summary:
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today.
With therapies only in their infancy and BMS's continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
The Site Account Manager, Scheduling and Cell Logistics will be responsible for supporting the Site Account Specialist who are scheduling and monitoring patient treatment schedules for the manufacturing of BMS's commercial autologous cellular immunotherapy products.
They will serve as BMS cell therapy treatment center's back up point of contact for patient scheduling when their primary contact is out of office.
Support and execute day-to-day operations and provide back up support to the Site Account Specialists ( 65% of time) and participating in projects and working groups ( 35%) focused on continuous process improvements.
Position is office-based in either Seattle, WA or Summit, NJ with an in-office attendance requirement of a minimum of 50% of the time.
Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
Holiday support is required as assigned.
Domestic and international travel is possible and will not exceed 20%.
Responsibilities:
Act as back-up scheduling point of contact for all US treatment sites, including creating and maintaining patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logisticsOwn, manage, and drive continuous improvement of processes as assignedAct as first escalation point for Site Account Specialists, treatment sites, and commercial partnersMentor and support specialists in solving complex problems with their accounts, prior to issues being escalated to managementCommunicate issues and resolutions to SCLT management and key internal and external stakeholdersDevelop and oversee plans of action for issues throughout the patient journeyInteract with internal and external stakeholders in-person and through electronic/virtual meansEnsure a positive end-to-end customer experienceLead exception processes such as product returns, product replacements, and out of spec productInput and maintain transactional data related to patient schedules within BMS's scheduling systemEnsure resources are in place to support treatment site training on patient scheduling processes and facilitate training as assignedAnalyze feedback from customers and partners and provide action plans as assignedActively participate in, facilitate, and lead tactical and other meetings as assignedProvide on-the-job training on areas of subject matter expertiseOwn change actions, deviations, investigations, CAPAs, and effectiveness checks as assignedOwn, author, update, and implement procedures and work instructions as assignedEstablish and maintain a trusted relationship with BMS commercial matrix team, regional internal partners, and treatment sitesAct as subject matter expert on global projects and cross-functional initiatives and execute project tasks as assignedLead and manage regional projectsUnderstand and champion global strategy and role of Scheduling and Cell LogisticsProvide input into goals and plans to deliver on SCLT's global strategy
Qualifications:
Bachelor's degree or equivalent work experienceMinimum 5 years of work experience in scheduling, planning, operations, customer service, logistics, supply chainExperience working in a regulated environment (cGMP/FDA) is preferredMust have strong proficiency Office 365 software, especially Outlook, Excel, PowerPoint, and Word Highly self-motivated, self-aware, and professionalProven ability to work independently and in groupsFlexible in responding to quickly changing business needsExceptional customer service orientationSkilled at managing tense situations and de-escalationEager to work with teams from other regions and culturesAble to share workspace for independent and collaborative workStrong sense of ownership and accountabilityThe starting compensation for this job is a range from $87,000 - $110,000, for Seattle Washington, plus incentive cash and stock opportunities (based on eligibility).
The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed.
Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location.
For more on benefits, please visit our Working With Us (bms.
com)Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following:
Medical, pharmacy, dental and vision care.
Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
Financial well-being resources and a 401(K).
Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.
Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.
Parental, caregiver, bereavement, and military leave.
Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
Other perks like tuition reimbursement and a recognition program.
#LI-HybridIf you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway.
You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients' lives through science(TM) , every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.
com.
Visit careers.
bms.
com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
About the Company:
Bristol Myers Squibb.
Estimated Salary: $20 to $28 per hour based on qualifications.
Meaningful.
Life-changing.
Those aren't words that are usually associated with a job.
But working at Bristol Myers Squibb is anything but usual.
Here, uniquely interesting work happens every day, in every department.
From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.
You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.
Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment.
We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Read more:
careers.
bms.
com/working-with-us.
Summary:
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today.
With therapies only in their infancy and BMS's continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
The Site Account Manager, Scheduling and Cell Logistics will be responsible for supporting the Site Account Specialist who are scheduling and monitoring patient treatment schedules for the manufacturing of BMS's commercial autologous cellular immunotherapy products.
They will serve as BMS cell therapy treatment center's back up point of contact for patient scheduling when their primary contact is out of office.
Support and execute day-to-day operations and provide back up support to the Site Account Specialists ( 65% of time) and participating in projects and working groups ( 35%) focused on continuous process improvements.
Position is office-based in either Seattle, WA or Summit, NJ with an in-office attendance requirement of a minimum of 50% of the time.
Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
Holiday support is required as assigned.
Domestic and international travel is possible and will not exceed 20%.
Responsibilities:
Act as back-up scheduling point of contact for all US treatment sites, including creating and maintaining patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logisticsOwn, manage, and drive continuous improvement of processes as assignedAct as first escalation point for Site Account Specialists, treatment sites, and commercial partnersMentor and support specialists in solving complex problems with their accounts, prior to issues being escalated to managementCommunicate issues and resolutions to SCLT management and key internal and external stakeholdersDevelop and oversee plans of action for issues throughout the patient journeyInteract with internal and external stakeholders in-person and through electronic/virtual meansEnsure a positive end-to-end customer experienceLead exception processes such as product returns, product replacements, and out of spec productInput and maintain transactional data related to patient schedules within BMS's scheduling systemEnsure resources are in place to support treatment site training on patient scheduling processes and facilitate training as assignedAnalyze feedback from customers and partners and provide action plans as assignedActively participate in, facilitate, and lead tactical and other meetings as assignedProvide on-the-job training on areas of subject matter expertiseOwn change actions, deviations, investigations, CAPAs, and effectiveness checks as assignedOwn, author, update, and implement procedures and work instructions as assignedEstablish and maintain a trusted relationship with BMS commercial matrix team, regional internal partners, and treatment sitesAct as subject matter expert on global projects and cross-functional initiatives and execute project tasks as assignedLead and manage regional projectsUnderstand and champion global strategy and role of Scheduling and Cell LogisticsProvide input into goals and plans to deliver on SCLT's global strategy
Qualifications:
Bachelor's degree or equivalent work experienceMinimum 5 years of work experience in scheduling, planning, operations, customer service, logistics, supply chainExperience working in a regulated environment (cGMP/FDA) is preferredMust have strong proficiency Office 365 software, especially Outlook, Excel, PowerPoint, and Word Highly self-motivated, self-aware, and professionalProven ability to work independently and in groupsFlexible in responding to quickly changing business needsExceptional customer service orientationSkilled at managing tense situations and de-escalationEager to work with teams from other regions and culturesAble to share workspace for independent and collaborative workStrong sense of ownership and accountabilityThe starting compensation for this job is a range from $87,000 - $110,000, for Seattle Washington, plus incentive cash and stock opportunities (based on eligibility).
The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed.
Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location.
For more on benefits, please visit our Working With Us (bms.
com)Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following:
Medical, pharmacy, dental and vision care.
Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
Financial well-being resources and a 401(K).
Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.
Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.
Parental, caregiver, bereavement, and military leave.
Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
Other perks like tuition reimbursement and a recognition program.
#LI-HybridIf you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway.
You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as Transforming patients' lives through science(TM) , every BMS employee plays an integral role in work that goes far beyond ordinary.
Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site ProtocolPhysical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer.
If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.
com.
Visit careers.
bms.
com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.
As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
About the Company:
Bristol Myers Squibb.
Estimated Salary: $20 to $28 per hour based on qualifications.
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